Frequently Asked Questions

Everything you need to know about your dark journey with us.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the domestic region. International shipping can take between 10-21 business days depending on customs processing.

What is your return policy for alternative fashion?

We offer a 30-day return window for most items. Products must be in original condition with tags attached. Please note that for hygiene reasons, earrings, hosiery, and swimwear cannot be returned.

How do I know which size to order?

Each product page features a detailed size guide. Since our fits range from oversized to bodycon, we recommend measuring yourself and comparing it against our specific garment charts.

Are your products vegan and cruelty-free?

We are proud to offer a wide range of products made from high-quality vegan leather and synthetic materials. We do not use real fur and are committed to ethical sourcing.

Do you offer tracked shipping on all orders?

Yes, once your order has been dispatched from our coven, you will receive an email with a tracking number to follow your package's progress.

What payment methods do you accept?

We accept all major credit cards, PayPal, and various 'Buy Now, Pay Later' options like Klarna and Afterpay to make your shopping experience seamless.